| Speed & professional approach earn kudos |
September, 2000 |
NEW contracts could soon be in the pipeline following the successful completion of the Al Nahda shopping complex in Sharjah.
The speed and professionalism of Al Shirawi's waterproofing division resulted in a letter of praise from the site manager of Bin Laden, the main contractor working on the Sharjah complex.
This is a real accolade for the division and one which should help to boost Al Shirawi's business profile.
In charge of the project was contracts manager, S. Sekhar, who commented: "Although these sort of letters are occasionally given, it's quite unusual. It shows that Bin Laden was really satisfied with our work and will now recommend us to other companies." |
| Rising to the challenge |
February, 2000 |
 The massive Al Nahda shopping complex in Sharjah proved a challange for the Al Shirawi waterproofing division. In just two and a half months, the team of more than 50 had to apply more than 45,000 square meters of bitumen membrane to vertical and horizontal areas of the substructure.
It was a case of results speaking louder than words, as Civil Engineering Contracts Manager S Sekhar describes it. Initially main contractor Bin Laden awarded Al Shirawi part of the job - a major breakthrough for Al Shirawi which was working to crack into a competitive market - and the speed and results they achieved in three weeks were enough to secure the entire project.
 The work was completed in the period of mid-December through February, during which time the team was tested to its limits. Sekhar said: "They had to work 16 hours a day, seven days a week to
meet the shedule. The decition of our
staff, was remarkable."
On the back of this success, the
waterproofing division is optimistic of
landing more major projects in the UAE.
More than 20 years old, the waterproofing division has been active in
the UAE market since the mid 1980s. Growth has been "phenomenal," says Sekhar, virtually doubling every year since 1996. |
|
| Party in the park |
January, 2000 |
Staff from around the got together in December 2003 for a relaxing picnic at Dubai's Safa Park.
Over 100 people attended. Games were played and prizes given out to the
winners, following which everybody enjoyed a buffet lunch.
"This was a great opportunity for staff, managers and senior management to come together and promote team work in a fun and relaxing way," said V. Ravikumar, Business Development Manager, Al Shirawi.
The get-together was such a success that the next one is already being planned.
|
| Home sweet home in Hatta |
January, 2000 |
 Dubai Municipality employees can rest a little easier now thanks to electrical and plumbing work Al Shirawi completed in 62 new government villas in Hatta. The villas were completed late last year and Al Shirawi carried out its work over a 12 month period. All of the villas are two are two stories and have two,four or five bedrooms.
"This was a rewarding project we're very pleased to have worked with the main contractor Al Ashram Contracting Company", said S. Sekhar, General Manager, Al Shirawi Electrical and Mechanical Engineering.
Working on the large number of villas was challenging but ultimately very satisfying. It's always great to see a job come to fruition, especially after a year's hard work and dedication. Sekhar added that Al Shirawi hopes to work on further projects in the Hatta area as it continues to grow. |
| Customer service guaranteed |
January, 2000 |
 Al Shirawi Electrical and Mechanical Engineering has enhanced its commitment to customer satisfaction for its After Sales Service business with the recent creation of a customer service department. Managed by Pooja Rangwani, the customer service desk was established in December 2003 and monitors and responds to all customer feedback received for its service business be it positive or negative. Feedback is passed directly to the Executive Director, Which ensures all customer comments are heard at the top level of the company and acted upon immediately.
"Customers are free to tell me any small details," Pooja explained.
"Through the Customer Service Desk we can know how satisfied our customers really are and how we can improve our services for them."
Once maintenance is completed Pooja analyses the job report and contacts the customer directly to get feedback on the work done and overall performance of Al Shirawi. She also notifies customers when the next maintenance on their air conditioning system is due.
So far the customer feedback has been predominantly good, according to Pooja, however it hasn't all been positive.
"No-one's perfect, although we are striving to be," Pooja said.
As part of the dedication to customer service, all technicians now undergo a new training programme, given by supervisors, to teach them how to better deal with such things as maintenance work, technical details and interaction with customers.
Customers who wish to contact Pooja Rangwani at the customer service desk can email her at customercare@alshirawi.ae or call 04-3338700. |
|
